FAQ

SHIPPING

Items that are available in stock will ship within 24 hours. Items that are currently out-of-stock will ship as soon as they are available

Yes, you can ship using your FedEx or UPS account number. Please contact our Customer Service Team at [email protected] for assistance

Currently, we do not offer international shipments

If you need to update your delivery/ship-to address, please contact our Customer Service Team at [email protected]; we will always try our best to accommodate when possible.

PLACING ORDERS

Our order minimum (MOQ) is 1 full case.

If you need to modify or adjust an order, please contact our Customer Service Team at [email protected]; we will always try our best to accommodate when possible.

Yes! We can make virtually any size, shape, and color of label.

Yes! Please contact our Customer Service Team at [email protected] for assistance

Yes! You can reach our Customer Service Team at +1 (608)-218-1236.

LABEL SERVICES

We use high-quality adhesives designed for a variety of uses and applications. Unlike other ‘value’ brands, we never use subpar or low-tier adhesives. Some of the most common adhesives we use are:
  • Permanent (Acrylic)
  • Removable
  • Aggressive

We use a variety of high-quality, durable facestocks that are guaranteed to perform well in an assortment of uses and applications. Some of the most common facestocks we use are:

  • Standard White Inkless Direct Thermal Paper
  • Standard White Thermal Transfer Paper
  • Smudge-proof White Paper (Pinfeed)
  • Standard White Laser and Inkjet Paper

All of our labels are packaged in pristine, durable, and protective white boxes to ensure your labels arrive safely and ready to use.

The average shelf life of our labels is 2 years.

You can review our artwork-file requirements here

Yes! You can format your labels using our templates on our Template Page.

PAYMENTS

We accept payments via check, and all major credit cards (Visa, MasterCard, American Express, Discover).

If you need to cancel an order, please contact our Customer Service Team at [email protected]; we will always try our best to accommodate when possible.

Yes, we offer Net 30 billing terms. If interested, please fill out our Credit Application.

To submit your tax-exempt form, please contact our Customer Service Team at [email protected].

Our order minimum (MOQ) is 1 full case.

If you need to modify or adjust an order, please contact our Customer Service Team at [email protected]; we will always try our best to accommodate when possible.

Yes! We can make virtually any size, shape, and color of label.

Yes! Please contact our Customer Service Team at [email protected] for assistance

Yes! You can reach our Customer Service Team at +1 (608)-218-1236.

RETURNS

All stock items can be returned or exchanged within 30 days of purchase. Please note that all returns and exchanges will incur a $30.00 restocking fee, along with any and all shipping costs associated with the return shipment.

We do not accept returns or exchanges for custom-made products.

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